Returns/Exchanges

How to return an article or order purchased

You have the right to return any online purchase you made with us within 30  days from the delivery the item(s) as long as the item(s) has/have not been used and is/are in perfect condition. You will receive  a full refund in the same way as you made your payment.

 

Return Instructions

In case you want to return your article(s), follow the steps below:

  1. Complete the “Return Request” and put the items you wish to return, preferably in their original packaging.
  2. Put the items with the “Return Request” in the package and stick the return label (also included in your package) on your box
  3. Drop off your package at the post office, a relay point or at one of the bpost or Cubee machines. Return costs are our responsibility!
  4. You will receive a confirmation by e-mail as soon as we receive the items. You will be fully reimbursed using the same method you used. (We remind you that the transfer to your credit card always depends on the corresponding banking organization).

e-li.be reserves the right to refuse reimbursement of returns if they are sent after the deadline or if the items are not in their original condition.

It will not be accepted: used, soiled, damaged or incomplete items.

 

Contact us if you have questions.